Effective September 21, 2026 

Last Updated September 21, 2026

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These Booking Terms apply to appointments and services booked with DAB Media Design (“we,” “us,” or “our”) and supplement our Terms of Service and Privacy Policy.

By completing a booking, you agree to these Booking Terms.

Booking Confirmation

Appointments are subject to availability. Selecting an appointment does not by itself confirm your booking.

A booking is confirmed after required information has been submitted, required payment has successfully completed, and our booking system confirms the appointment.

If you believe payment was completed but you did not receive confirmation, contact DAB Media Design before assuming the appointment is confirmed.

30-Minute Appointment Hold

Selecting an available appointment may temporarily reserve it for approximately 30 minutes while you complete checkout.

A hold is not a confirmed booking. If checkout is not completed before the hold expires, the appointment may automatically become available to another customer.

Payment & Pricing

Unless otherwise arranged, payment is required during online booking and may be processed through Stripe.

Pricing is based on the property information and services submitted during booking. Materially inaccurate information—particularly square footage or service requirements—may require an adjustment to the price, service, appointment duration, or schedule.

CANCELLATIONS & RESCHEDULING

More Than 24 Hours Before Your Appointment

Appointments canceled or rescheduled more than 24 hours before the scheduled appointment will generally not incur a cancellation or rescheduling fee.

Eligible prepaid amounts may be refunded to the original payment method, less any applicable non-refundable payment processing fees as described in the “Refund Amounts and Payment Processing Fees” section below. Refund processing times may vary depending on the payment processor and financial institution.

Within 24 Hours

Cancellations within 24 hours may be subject to a fee of up to 50% of the scheduled service total.

Rescheduling requests within 24 hours may be treated similarly when the original appointment cannot reasonably be filled.

Same-Day Cancellation, No-Show or No Access

Same-day cancellations, failure to provide access, or circumstances preventing the photographer from reasonably performing the scheduled work after arriving may be subject to a charge of up to 100% of the scheduled service total.

DAB Media Design may waive or reduce these charges when circumstances reasonably justify doing so.

Refund Amounts and Payment Processing Fees

Any refund for which the client is eligible under this Booking Agreement is subject to deduction of payment processing, merchant, transaction, or similar fees actually incurred by DAB Media Design in connection with the original payment and not returned or reimbursed to DAB Media Design by the payment processor.

Accordingly, an approved “full refund” means a refund of the amount paid by the client less the applicable non-refundable payment processing fees. Where a partial refund applies under the cancellation policy, the applicable cancellation amount will first be determined under this Booking Agreement, and the non-refundable payment processing fees associated with the original transaction will then be deducted from the amount otherwise refundable to the client.

Payment processing fees are separate from any cancellation, rescheduling, same-day cancellation, no-show, property-access, travel, or other charges authorized under this Booking Agreement.

PROPERTY READINESS & ACCESS

Property Preparation

Properties should be ready for photography before the appointment.

Unless specifically purchased or agreed upon, photographers are not responsible for cleaning, staging, making beds, landscaping, extensive furniture movement, or removing personal belongings.

Please ensure photographed areas are reasonably clean and accessible, lights are operational where practical, pets are secured, occupants are informed, and unnecessary clutter or vehicles are removed when appropriate.

Property Access

You are responsible for ensuring lawful and timely property access.

By providing access instructions, you represent that you have authority to authorize DAB Media Design to enter and photograph the property.

Incorrect lockbox information, unavailable keys, locked areas, security systems, occupants denying entry, or other access problems may result in cancellation or rescheduling charges.

Occupants, Pets & Safety

Pets should be safely secured and occupants should be informed of the appointment.

DAB Media Design may stop, postpone, modify, or decline work when conditions reasonably present a safety risk, including aggressive animals, unsafe structures, hazardous materials, severe weather, active construction hazards, or threatening conditions.

APPOINTMENT & ON-SITE SERVICES

Appointment Timing

We make reasonable efforts to arrive on time, but traffic, weather, earlier appointments, emergencies, or other circumstances may affect arrival.

Customers should provide sufficient property access for the services ordered.

Additional Services

Additional services requested on-site are subject to available time, equipment, weather, operational requirements, and additional charges.

Services not included in the original booking cannot be guaranteed during the scheduled appointment.

Travel

Properties outside DAB Media Design's normal service area may require additional travel charges or special scheduling.

If an applicable travel charge was not calculated during checkout, we may contact you before the appointment.

WEATHER & DRONE SERVICES

Weather

Weather may affect exterior photography, aerial services, twilight photography, and other weather-dependent work.

DAB Media Design may delay, modify, reschedule, or cancel an affected service when conditions make it unsafe, impractical, or likely to produce an unacceptable result.

Ordinary late-cancellation charges generally will not apply when DAB Media Design initiates weather-related rescheduling.

Drone & Aerial Photography

Drone operations are subject to weather, airspace restrictions, FAA requirements, temporary flight restrictions, property conditions, and safety requirements.

Booking aerial photography does not guarantee that a legal and safe flight can occur.

The remote pilot has final authority over whether a flight can safely and legally be conducted.

When aerial services cannot be completed because of weather, airspace, or safety conditions outside the customer's reasonable control, we may reschedule the aerial portion, provide an appropriate alternative, or refund the affected unperformed service as appropriate.

PHOTOGRAPHY & EDITING

Creative Judgment

Photography and media production involve professional judgment. DAB Media Design determines composition, camera placement, exposure, lighting, image selection, editing, and other production decisions based on the purchased service and conditions at the property.

Customer preferences will be considered when reasonably possible, but specific compositions or creative results are not guaranteed unless expressly included in the service.

Editing

Standard editing may include reasonable exposure, color, contrast, perspective, cropping, and ordinary photographic corrections.

Extensive object removal, virtual staging, structural alterations, major retouching, or other advanced editing is not included unless specifically purchased.

DAB Media Design will not intentionally edit media in a manner designed to materially misrepresent a property.

DELIVERY, REVIEW & RE-SHOOTS

Delivery

We make reasonable efforts to deliver completed media within the turnaround communicated for the purchased service.

Turnaround times are estimates unless expressly guaranteed in writing and may be affected by project complexity, editing requirements, weather-dependent services, technology issues, holidays, unusually high workload, or circumstances outside our reasonable control.

Reviewing Your Media

Please review delivered media promptly and notify us as soon as reasonably possible of a technical problem, missing deliverable, or material issue.

Where appropriate, we may correct an editing issue, replace a file, provide a missing deliverable, or take another reasonable corrective action.

Re-Shoots

A re-shoot may be provided without additional photography charges when a material technical problem caused by DAB Media Design prevents the delivered media from reasonably fulfilling the purchased service.

Complimentary re-shoots generally do not apply to property-preparation issues, changes made after photography, inaccessible areas, conditions outside our control, incorrect booking information, or new creative preferences.

A return visit under those circumstances may require an additional charge.

MEDIA RIGHTS & USAGE

Copyright & Customer License

Unless otherwise agreed in writing, DAB Media Design retains copyright ownership of its photographs, videos, aerial media, floor plans, and other original creative work.

Payment provides the customer with a license to use delivered media for the intended marketing purposes associated with the property or project for which it was commissioned.

Purchasing services does not transfer copyright.

Media may not be resold, independently relicensed, or transferred for unrelated commercial use without authorization.

Portfolio Use

Unless otherwise agreed in writing before the appointment, DAB Media Design may use media it creates for legitimate portfolio and promotional purposes, including its website, social media, advertising, and marketing materials.

Customers requiring confidentiality should communicate those requirements before services are performed.

REFUNDS & PAYMENT DISPUTES

Refunds

Services already fully performed are generally non-refundable except where required by law or when DAB Media Design determines that a refund is an appropriate remedy for a material service issue.

Refunds for unperformed services are subject to the cancellation, rescheduling, travel, weather, and other provisions of these Booking Terms.

Approved refunds will generally be returned to the original payment method and are subject to the applicable cancellation provisions and the deduction of non-refundable payment processing fees described in these Booking Terms.

Payment Disputes

If you believe a charge is incorrect, please contact DAB Media Design promptly so we can investigate.

Nothing prevents you from exercising legitimate rights through your card issuer, payment provider, or applicable law.

When responding to a payment dispute, DAB Media Design may provide relevant booking confirmations, transaction records, communications, service records, and delivery records to the applicable payment processor or financial institution.

AUTHORIZATION & GENERAL TERMS

Customer Authorization

By booking, you represent that you have authority to request the services, authorize property access, provide access instructions, request photography of the applicable areas, and accept these Booking Terms for yourself or the party you represent.

Circumstances Outside Our Control

DAB Media Design is not responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, emergencies, government restrictions, road closures, utility or internet failures, third-party technology failures, sudden illness, or equipment failure despite reasonable precautions.

When possible, we will work with the customer to reasonably resolve or reschedule affected services.

Relationship to Other Policies

These Booking Terms should be read together with our Terms of Service and Privacy Policy.

The Terms of Service govern general website and service use. These Booking Terms govern appointment-specific matters. The Privacy Policy governs personal information.

For appointment-specific matters, these Booking Terms control if they conflict with a general provision of the Terms of Service.

Updates

We may periodically update these Booking Terms. The version applicable to a booking will generally be the version in effect when the booking is completed unless otherwise required by law or subsequently agreed.

Contact

Questions regarding an appointment or these Booking Terms may be directed to:

DAB Media Design
Winston-Salem / Triad, North Carolina
www.dabmediadesign.com

Please include the property address or sufficient booking information so we can identify the applicable appointment.

© 2026 DAB Media Design. All rights reserved.